Frequently Asked QuestionsClick on a question to see the answer... General FAQs
Q: How much do you charge for doing disclosures?
A: We do not provide a disclosure service; we provide software to Registered and Umbrella bodies who provide such a service.
Q: Do you offer a charity discount?
A: Yes subject to proof of an organisation being both a CRB registered body and a registered charity.
Q: How can we get a copy of DiscloseIT?
A: Simply decide if you want the RB, Pro or Corporate version, send us a purchase order, we will invoice you and upon your payment being cleared we will fulfil the order.
Q: What is the difference between RB, Pro and Corporate?
A: DiscloseIT RB - DiscloseIT RB is designed specifically to cater for the needs of the smaller Registered body
processing their own disclosures making it a simple cost effective solution to the management of your Criminal
Record Bureau (CRB) disclosure applications. Designed to install on a standard PC with minimum set up. Single
user licence with no limit on the number of disclosures you can process. Tracking of disclosures, associated
queries and disputes and the use of predefined letter templates are some of the powerful features available.
DiscloseIT Pro - Designed to install on a standard PC with minimum set up. Single user licence with no limit on
the number of disclosures. Ideal for smaller Registered and Umbrella bodies where billing of individual internal
departments of external clients is important. A coherent database to store details track queries and print pre formed letters.
DiscloseIT Corporate - Designed for larger Umbrella bodies and multi-user Registered bodies. Per-seat
licensing gives flexible pricing. Includes the ability to manage disclosures for other organisations and invoice them independently.
Q: Is DiscloseIT approved by the CRB?
A: No the CRB have advised that they do not approve or endorse any external applications.
Q: How does DiscloseIT submit the applications to the CRB?
A: As the CRB have not yet got an online submission system applications have to be posted to them, it is the intention to integrate DiscloseIT with the CRB online system when it becomes available.
Q: Is DiscloseIT integrated with the CRB online tracking system?
A: This is being investigated at the moment.
Q: Can I access the system when working from home?
A: Assuming we're talking Corporate...
This, really, is a question for your IT department - the DiscloseIT system requires access to the server in order to be able to run, however, so long as that access is available it will run from anywhere. We can assist your IT department by advising on the access requirements, however, only they can actually set up such access as how this can be done will depend on their network and security policies.
Please see the Technical Information section below for further information.
Q: Do I get access to new versions as they become available?
A: This is based upon the following criteria:
- Corporate users - yes
- RB and Pro users who have purchased support - Minor version upgrades only
- RB and Pro users without support - No. but will get the option to receive bug fixes
Q: My colleague works part-time and I work full time on CRB matters will we both be able to use DiscloseIT?
A: This is based upon the following criteria
- Corporate users can each have their own licensed seat
- RB and Pro users Multiple uses can access the same installation of DiscloseIT but not at the same time
Q: Do you install DiscloseIT for us?
A: DiscloseIT RB and Pro is available on a CD and you install this yourself
DiscloseIT Corporate is installed by us, however, your IT department will normally be involved and may in fact wish to do the install themselves.
Q: Do you provide training in how to use DiscloseIT?
A: This is dependant upon which version you purchase:
DiscloseIT RB and Pro are a self install system and is a priced accordingly and supplied with a user manual.
DiscloseIT Corporate includes training
Q: How can applicants submit their information online?
A: Applicants are issued with a username and password so that they can access the secure DiscloseIT website.
DiscloseIT RB and Pro FAQs
Q: Are there any running/maintenance costs?
A: Support is optionally available for the RB and Pro editions for an annual fee.
Q: Are there any hidden costs?
A: No, once you have paid for the software you are free to use it according to the terms of the usage licence.
For an annual fee there is the option to integrate with the web module and support is available for RB and Pro if you want it.
Q: How soon can we get DiscloseIT?
A: DiscloseIT RB and Pro can be shipped as soon as your order has been processed and the payment has cleared.
Q: What are the Hardware and Software Requirements
A: The DiscloseIT application is installed on the client PC.
For each seat you will require a basic PC with one of the following
operating systems installed.
- Windows 2000 with Service pack 4
- Windows XP with Service pack 2
- Windows Vista
Reports etc are produced as a csv format and can be viewed in Notepad or similar, however, Microsoft Excel may be more useful
DiscloseIT Corporate FAQs
Q: Is there an annual payment afterwards?
A: DiscloseIT Corporate is an annual licensed edition and there is an optional web module available for an annual charge.
Q: Do DiscloseIT require any support/access from our IT department?
A: No. At install time we will require access (with Administrator privileges) to the machines on which the
DiscloseIT application is to be installed, and to the machine on which the database and shared files
are to be installed, but that is all.
Q: What about backing up?
A: We recommend that the database is backed up regularly, however, the way in which such backups are performed is up to you (although we can advise on ways and means).
Q: What are your support arrangements following installation?
A: Telephone and email support is included in the annual cost of DiscloseIT Corporate, as are any software upgrades which might be issued. Support is provided via a designated client representative, and we aim to respond to valid support requests within 8 working hours. Software upgrades will normally be supplied on CD for installation by the client.
Changes to standard support arrangements may be discussed on a case by case basis.
Q: What are your hardware requirements for us to operate the system?
A: Please see the Technical Information section below.
Technical Information
This section contains technical information intended to help you and your IT department
to identify a suitable environment for DiscloseIT Corporate.
Q: What are the system requirements for DiscloseIT RB and Pro?
A: The DiscloseIT application is installed on the client PC.
For each seat you will require a basic PC with one of the following
operating systems installed.
- Windows 2000 with Service pack 4
- Windows XP with Service pack 2
- Windows Vista
Reports etc are produced as a csv format and can be viewed in Notepad or similar, however, Microsoft Excel may be more useful
Q: What are the system requirements for DiscloseIT Copporate?
A: There are few specific hardware or software requirements - the main thing is to ensure that the server offers adequate levels of reliability, and that the data is backed up regularly in case the server should fail in such a way that data is lost.
The following summarises the requirements for the client PCs and for the server:
Client PC
The DiscloseIT application is installed on the client PC.
For each seat you will require a basic PC with one of the following operating systems installed.
- Windows 2000 with Service pack 4
- Windows XP with Service pack 2
- Windows Vista
Reports etc are produced as a csv format and can be viewed in Notepad or similar, however, Microsoft Excel may be more useful
Server
Server requirements are fairly modest, requiring the ability to run a MySQL or MS SQL Server database service and to support Windows file shares.
Operating System
- Any recent version of Windows (2000, XP, Vista or server versions thereof) with current service packs
- Linux (most versions)
- Many other unix-like operating systems
N.B. SQL Server required the Windows operating system.
Server Hardware
Although we specify no specific requirements for hardware on the server, we recommend that careful consideration be given to reliability, data redundancy and backup.
To this end we would suggest a server using multiple disks in a RAID configuration which provides data redundancy (e.g. RAID 1, RAID 5). In such a system, a disk failure will not result in data loss, and will allow the system to continue operating until the failed disk can be
replaced.
In general we would suggest at least 512 Mb RAM, a Pentium III 1GHz processor and 1-2 GB of free disk space.
A CD drive would be useful for performing the installation, and access to some form of backup mechanism (local or remote).
System backups should be performed regularly to avoid data loss in the event of a system failure.
Q: What access does the client requrie to the server?
A: The DiscloseIT client requires the following access to the server:
1. Access to the Windows Share containing the DiscloseIT shared directories.
2. Access to the DiscloseIT database. This will depend on the database server in use. For MySQL the standard access is via TCP on port 3306. For MS SQL Server it is TCP on port 1433.
Q: How can I allow remote access to the DiscloseIT server?
A: The DiscloseIT system requires access to the server in order to be able to run, however, so long as that access is available it will run from anywhere.
We can assist by advising your network administrator on access requirements, however, the actual configuration required will depend on your network and potentially security policies.
Currently we know of users accessing DiscloseIT remotely via Citrix, and via Virtual Private Networks (VPNs).
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